Shipping policy

Shipping Policy

Thank you for shopping with us. Below you’ll find detailed information about our shipping process.

1. Shipping Destinations

We currently ship to the United States and select international destinations.
If your country is not listed at checkout, we unfortunately do not ship there at this time.

2. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been shipped, you will receive a confirmation email with tracking information.

3. Shipping Time

Estimated delivery times are as follows:

• United States/Canada: 17–22 business days

• International orders: To Be Open

Please note that delivery times may vary due to customs clearance, local carrier delays, or peak seasons.

4. Shipping Costs

Shipping costs are calculated at checkout and vary depending on your location and selected shipping method.
Occasional free shipping promotions may apply.

5. Tracking Information

Once your order ships, a tracking number will be sent to your email.
Please allow 24–72 hours for tracking updates to appear.

6. Customs, Duties & Taxes

International orders may be subject to customs duties or taxes imposed by your country.
These charges are the responsibility of the customer and are not included in the item price or shipping cost.

7. Lost or Delayed Packages

If your package appears to be delayed or lost, please contact us at contact@nvfelix.com
We will assist you in resolving the issue as quickly as possible.